Privacy Policy for Nebula Upholstery

Nebula Upholstery is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, nebulaupholstery.co.uk, which showcases our sofa repair, couch reupholstery, furniture reupholstery, furniture repair service, home furniture restoration, fabric replacement, leather sofa repair, furniture renovation, upholstery repair, furniture maintenance, and mobile furniture repair services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on our site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site (such as contacting us), or otherwise contacting us.
• Derivative Data: Information our servers automatically collect when you access our site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site. This data is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our online platform to:

• Create and manage your inquiries about our services.
• Deliver our furniture repair and upholstery services to you.
• Respond to your customer service requests.
• Send you notifications regarding your service requests.
• Compile anonymous statistical data and analysis for internal use.
• Improve the efficiency and operation of our online platform.
• Monitor and analyze usage and trends to improve your experience with our site.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our online platform, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights

In accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact information provided below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Nebula Upholstery

14 Asteroid Close, Unit 3B

Manchester, Greater Manchester, M15 4NW

United Kingdom

This Privacy Policy was last updated on 25 May 2024.